We're building Australia's first benchmark on technology in injury management. Here's why we need your help.
Technology is changing rapidly, and AI is accelerating that change.
Across almost every profession, software is becoming more intelligent and taking on work that was once done manually. Injury management is no exception - but right now, nobody really knows how technology is being adopted across our industry.
Which systems are organisations relying on today? How widely is AI being used and for what tasks? Where are organisations investing? What’s working, what isn’t, and what’s limiting broader adoption?
There's no shared answer, because there's no shared data.
That's why we're launching The State of Technology in Injury Management: Australia 2026 - the country's first benchmark study of the technology, AI adoption and systems shaping injury management today.
We're asking Injury Managers, Claims Managers, Case Managers, RTW Coordinators and Rehabilitation Consultants across employers, insurers, self-insurers, TPAs and rehabilitation providers to share how their teams actually work with technology.
Why we're doing this
Technology decisions are easier when they’re backed by evidence from real-world industry data, benchmarks, and outcomes drawn from injury management and related sectors.
Whether you're evaluating a new case management platform, exploring AI, or planning future investment, it's valuable to understand how the rest of the industry is approaching the same challenges.
Our goal is to create a benchmark the industry can learn from - not just this year, but every year.
What the survey explores
The survey looks at topics including:
The systems injury management teams rely on today
AI adoption and where it's delivering value
Manual administration and day-to-day challenges
Satisfaction with existing technology
Future technology investment priorities
The level of support organisations expect from their technology partners
The survey takes 5–7 minutes to complete. You can respond anonymously, or leave your details to receive early access to the report and enter the draw to win your choice of an 11-inch iPad (Wi-Fi, 128GB) or a $600 Visa gift card.
Once the survey closes, we'll analyse the results and publish the findings as a free industry report, providing the first benchmark of where injury management technology stands today—and where it's heading next.
We can't build that picture alone.
Every response helps create a more accurate view of our industry, and we'd love you to be part of it.
Take the survey today and help shape Australia's first technology benchmark for injury management: