Terms of Service
Platform Terms of Service · Effective 12 June 2026 · Safer.app Pty Ltd (ABN 95 691 478 654)
1. Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") — whether an individual or an entity — and Safer.app Pty Ltd (ABN 95 691 478 654) ("Safer", "we", "us", or "our"), governing your access to and use of the Safer platform, including all associated software, features, integrations, and services (collectively, the "Platform").
By accessing or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of an organisation, you represent and warrant that you have authority to bind that organisation, and references to "you" include that organisation.
If you do not agree to these Terms, you must not access or use the Platform. These Terms apply to all users of the Platform, including Customer administrators, authorised employees, contractors, and any other individuals granted access by the Customer.
2. Description of Services
Safer provides an AI-powered workplace injury management platform designed to help Australian businesses manage workplace injuries, return-to-work programs, and workers' compensation processes.
The Platform may include:
• Injury case management and tracking tools
• AI-assisted triage, documentation, and workflow automation
• Return-to-work planning and coordination features
• Integrations with third-party systems (e.g. payroll, HR, insurers)
• Reporting and analytics • Communication tools for employers, workers, and treating practitioners
Safer reserves the right to modify, update, or discontinue features of the Platform at any time. Where a material change adversely affects the Customer, Safer will provide reasonable prior notice.
3. Accounts and Access
To use the Platform, the Customer must register for an account and provide accurate, complete information.
The Customer is responsible for:
• Maintaining the security and confidentiality of account credentials
• All activity that occurs under the Customer's account
• Ensuring all authorised users comply with these Terms
• Promptly notifying Safer of any unauthorised access or suspected security breach at support@safer.app
Safer reserves the right to suspend or terminate accounts where there is reason to believe credentials have been compromised or that these Terms are being breached.
4. Subscription and Payment
Access to the Platform is provided on a subscription basis. By subscribing, you agree to:
• Pay all fees as set out in your agreed order form, proposal, or pricing schedule
• Provide accurate and current billing information
• Authorise Safer to charge your nominated payment method for recurring subscription fees
All fees are quoted and payable in Australian Dollars (AUD) unless otherwise agreed in writing. Subscription fees are billed in advance and are non-refundable except as expressly stated in these Terms or required by applicable law, including the Australian Consumer Law. Safer reserves the right to adjust pricing with no less than 30 days' written notice prior to the start of the next billing period. Continued use of the Platform after a price change constitutes acceptance of the new pricing. Overdue amounts may accrue interest at the rate of 2% per annum above the Reserve Bank of Australia cash rate.
5. Cancellation and Termination
Either party may terminate these Terms by providing written notice as specified in the applicable order form or subscription agreement. Unless otherwise agreed:
• Cancellations take effect at the end of the current paid subscription period
• No refunds are provided for unused time within a billing period
Safer may suspend or terminate the Customer's access immediately if:
• The Customer materially breaches these Terms and fails to remedy the breach within 14 days of written notice
• The Customer fails to pay any amount due and does not remedy the failure within 14 days of notice
• Safer is required to do so by law or a regulatory authority
Upon termination, the Customer's right to access the Platform ceases immediately. Safer will retain Customer data for 30 days following termination, after which it will be deleted in accordance with Safer's Data Privacy Policy. Customers may request an export of their data prior to or during this 30-day window by contacting support@safer.app.
6. Customer Data
The Customer retains ownership of all data submitted to or generated through the Platform ("Customer Data"), including personal information about workers, employers, and other individuals.
By using the Platform, the Customer grants Safer a limited, non-exclusive licence to access, process, and use Customer Data solely for the purposes of:
• Providing and operating the Platform
• Performing maintenance, support, and security functions
• Complying with applicable legal obligations
Safer will not use Customer Data for any purpose beyond the above without the Customer's prior written consent. Safer will not sell or share Customer Data with third parties for marketing purposes. The Customer represents and warrants that it has obtained all necessary consents and has the legal authority to submit Customer Data to the Platform, and that doing so does not breach any applicable law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
7. Privacy and Data Protection
Safer handles personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and Safer's Privacy Policy, available at safer.app/privacy.
The Customer acknowledges that injury and health-related information submitted through the Platform may constitute sensitive information under the Privacy Act and agrees to handle it accordingly. The Customer is responsible for ensuring that individuals whose data is entered into the Platform have been notified of how their information will be used and have provided any required consents.
Safer stores all Customer Data within Australia on AWS infrastructure (Sydney region). Data is encrypted at rest and in transit. AI-assisted features within the Platform are powered by models hosted within Australia. Safer will not use Customer Data to train, fine-tune, or otherwise improve any artificial intelligence or machine learning model. For full details of Safer's security practices, see safer.app/security.
8. Acceptable Use
Customers and their users must use the Platform only for lawful purposes and in accordance with these Terms.
You must not:
• Use the Platform to process data in a manner that violates applicable law, including privacy, employment, or workplace health and safety legislation
• Attempt to gain unauthorised access to any part of the Platform or its infrastructure
• Introduce malicious code, viruses, or other harmful content
• Use automated tools to scrape, extract, or collect data from the Platform without Safer's prior written consent
• Sublicense, resell, or provide access to the Platform to third parties without Safer's written approval
• Use the Platform in a way that could damage, disable, or impair its performance or security
• Misrepresent your identity or affiliation when using the Platform
Safer reserves the right to investigate and take appropriate action, including suspension of access, in response to any suspected breach of this section.
9. Intellectual Property
Safer and its licensors retain all intellectual property rights in the Platform, including software, algorithms, interfaces, documentation, trademarks, and all related technology. Nothing in these Terms transfers any ownership of intellectual property to the Customer. The Customer is granted a limited, non-exclusive, non-transferable licence to access and use the Platform during the subscription term, solely for the Customer's internal business purposes. The Customer must not copy, reproduce, modify, reverse engineer, decompile, or create derivative works based on any part of the Platform.
10. Confidentiality
Each party agrees to keep confidential any non-public information disclosed by the other party in connection with these Terms that is designated as confidential or that a reasonable person would understand to be confidential ("Confidential Information").
Each party agrees to:
• Use Confidential Information only for the purposes of performing its obligations or exercising its rights under these Terms
• Restrict access to Confidential Information to those who need it and are bound by equivalent confidentiality obligations
• Not disclose Confidential Information to any third party without prior written consent
These obligations do not apply to information that:
(a) is or becomes publicly available without breach of these Terms;
(b) was already known to the receiving party;
(c) is independently developed without reference to the Confidential Information; or
(d) is required to be disclosed by law or court order, provided that the disclosing party gives prompt prior notice where legally permitted.
11. Warranties and Disclaimers
Safer warrants that the Platform will perform materially in accordance with its documentation under normal use. Safer does not warrant that the Platform will be error-free, uninterrupted, or free from vulnerabilities, or that it will meet all of the Customer's specific requirements. To the maximum extent permitted by law, the Platform is provided on an "as is" basis. Safer disclaims all other warranties, express or implied. Nothing in these Terms excludes any guarantee, condition, or warranty implied by law that cannot be excluded, including under the Australian Consumer Law. To the extent permitted by law, Safer's liability for breach of any such implied term is limited to re-supplying the services or paying the cost of having them re-supplied.
12. Limitation of Liability
To the maximum extent permitted by applicable law, Safer's total aggregate liability to the Customer for any claims arising under or in connection with these Terms (whether in contract, tort, negligence, or otherwise) is limited to the total fees paid by the Customer to Safer in the 12 months immediately preceding the event giving rise to the claim. Safer will not be liable to the Customer for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of revenue, loss of data, or business interruption, even if advised of the possibility of such damages. Nothing in these Terms limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be limited or excluded under Australian law.
13. Indemnification
The Customer agrees to indemnify, defend, and hold harmless Safer and its officers, employees, and contractors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal costs) arising out of or related to:
• The Customer's breach of these Terms
• The Customer's violation of any applicable law or third-party rights
• Customer Data submitted to the Platform, including any failure to obtain required consents
• Any claim by an employee, worker, or other individual whose data the Customer submitted to the Platform
14. Third-Party Services
The Platform may integrate with or link to third-party services and tools. Safer does not endorse or control these services and is not responsible for their availability, accuracy, or practices. Your use of any third-party service is subject to that service's own terms and conditions. Safer will not be liable for any loss or damage arising from the Customer's use of, or reliance on, third-party services.
15. Service Availability and Maintenance
Safer will use commercially reasonable efforts to maintain Platform availability. However, the Platform may be unavailable or degraded due to:
• Scheduled maintenance (Safer will provide advance notice where practicable)
• Emergency maintenance or security patching
• Events beyond Safer's reasonable control, including force majeure events
Safer is not liable for any loss or damage resulting from Platform downtime or unavailability.
16. Modifications to the Terms
Safer may update these Terms from time to time. Where a change is material, Safer will provide at least 30 days' written notice to the Customer (e.g. via email or in-platform notification) before the updated Terms take effect. Continued use of the Platform after the effective date of updated Terms constitutes acceptance of the changes. If the Customer does not agree to the updated Terms, it may terminate its subscription before the effective date.
17. Governing Law and Dispute Resolution
These Terms are governed by the laws of Western Australia, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Western Australia and the federal courts of Australia.
In the event of a dispute, the parties agree to first attempt to resolve the matter through good-faith negotiation. If the dispute cannot be resolved within 30 days of written notice, either party may refer the matter to mediation before the Australian Disputes Centre (ADC) or a mutually agreed mediator before commencing formal legal proceedings.
Nothing in this section prevents either party from seeking urgent injunctive or declaratory relief from a court.
18. General
Entire Agreement: These Terms, together with any applicable order form, statement of work, or subscription agreement, constitute the entire agreement between the parties with respect to the Platform and supersede all prior agreements, representations, and understandings.
Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Waiver: Failure by Safer to enforce any provision of these Terms does not constitute a waiver of the right to enforce it in the future.
Assignment: The Customer may not assign these Terms or any rights under them without Safer's prior written consent. Safer may assign these Terms in connection with a merger, acquisition, or sale of substantially all of its assets.
Force Majeure: Neither party will be liable for delay or failure to perform obligations due to events beyond its reasonable control, including natural disasters, pandemics, government actions, or telecommunications failures.
19. Contact Us
For questions about these Terms, or to exercise any rights under them, please contact:
Safer.app Pty Ltd
Email: hello@safer.app