Platform Terms of Service · Effective 4 September 2026 · Safer.app Pty Ltd (ABN 95 691 478 654)
Agreement to Terms
These Terms of Service ("Terms") govern your access to and use of the Safer platform, including all associated software, features, integrations, and services (collectively, the "Platform"). They form a legally binding agreement between you, the individual accessing the Platform ("you" or "your"), and Safer.app Pty Ltd (ABN 95 691 478 654) ("Safer", "we", "us", or "our").
In these Terms, "Customer" means the organisation through which you access the Platform - being the organisation that has entered into a Customer Agreement with Safer, or on whose behalf your access to the Platform has otherwise been arranged.
By accessing or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Platform.
These Terms apply to all individuals who access the Platform, including Customer administrators, authorised employees, contractors, and any other individuals granted access by the Customer.
Relationship with the Customer Agreement. Where the Customer has entered into a separate written agreement with Safer governing access to and use of the Platform (a "Customer Agreement"), that Customer Agreement governs the commercial relationship between Safer and the Customer - including all fees, service levels, liability, and termination terms - and prevails over these Terms to the extent of any inconsistency. These Terms govern your individual use of the Platform.
Where no Customer Agreement is in place - for example, where access is provided on a trial, evaluation, or pilot basis - these Terms apply in full and govern that access.
Description of Services
Safer provides an AI-powered workplace injury management platform designed to help Australian businesses manage workplace injuries, return-to-work programs, and workers' compensation processes. The Platform may include:
Injury case management and tracking tools
Claims management, including claim workflows, forms, and entitlements
Self-insurance management
Return-to-work planning and coordination features
AI-assisted triage, documentation, and workflow automation
Integrations with third-party systems (e.g. payroll, HR, insurers)
Reporting and analytics
Communication and notification tools
Safer reserves the right to modify, update, or discontinue features of the Platform at any time. Where a material change adversely affects the Customer, Safer will provide reasonable prior notice.
Accounts and Access
Access to the Platform requires an account. You must provide accurate, complete information and keep it up to date. You are responsible for:
Maintaining the security and confidentiality of your account credentials
All activity that occurs under your account
Complying with these Terms and any policies your organisation has in place for use of the Platform
Promptly notifying Safer of any unauthorised access or suspected security breach at support@safer.app
Safer reserves the right to suspend or terminate accounts where there is reason to believe credentials have been compromised or that these Terms are being breached.
Access, Suspension, and Termination
Customer Data
The Customer retains ownership of all data submitted to or generated through the Platform ("Customer Data"), including personal information about workers, employers, and other individuals.
Safer accesses, processes, and uses Customer Data solely for the purposes of:
Providing and operating the Platform
Performing maintenance, support, and security functions
Complying with applicable legal obligations
Safer will not use Customer Data for any purpose beyond the above without prior written consent. Safer will not sell or share Customer Data with third parties for marketing purposes, and will not use Customer Data to train, fine-tune, or otherwise improve any artificial intelligence or machine learning model.
You must only submit data to the Platform that you are authorised to submit, and you must not submit data in breach of any applicable law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Privacy and Data Protection
Safer handles personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and Safer's Privacy Policy, available at safer.app/privacy. Your rights to access or correct personal information about you are governed by the Privacy Act, the APPs, and Safer's Privacy Policy.
Injury and health-related information submitted through the Platform may constitute sensitive information under the Privacy Act and must be handled accordingly. Where you enter personal information about another individual into the Platform, you are responsible for doing so in accordance with your organisation's obligations and any required notifications or consents.
Safer stores all Customer Data within Australia on AWS infrastructure (Sydney region). Data is encrypted at rest and in transit. AI-assisted features within the Platform are powered by models hosted within Australia. For full details of Safer's security practices, see Security at Safer.
Acceptable Use
You must use the Platform only for lawful purposes and in accordance with these Terms. You must not:
Use the Platform to process data in a manner that violates applicable law, including privacy, employment, or workplace health and safety legislation
Attempt to gain unauthorised access to any part of the Platform or its infrastructure
Introduce malicious code, viruses, or other harmful content
Use automated tools to scrape, extract, or collect data from the Platform without Safer's prior written consent
Sublicense, resell, or provide access to the Platform to third parties without Safer's written approval
Use the Platform in a way that could damage, disable, or impair its performance or security
Misrepresent your identity or affiliation when using the Platform
Safer reserves the right to investigate and take appropriate action, including suspension of access, in response to any suspected breach of this section.
Intellectual Property
Safer and its licensors retain all intellectual property rights in the Platform, including software, algorithms, interfaces, documentation, trademarks, and all related technology. Nothing in these Terms transfers any ownership of intellectual property to you or the Customer.
You are granted a limited, non-exclusive, non-transferable right to access and use the Platform during the subscription term, solely for the Customer's internal business purposes.
You must not copy, reproduce, modify, reverse engineer, decompile, or create derivative works based on any part of the Platform.
Confidentiality
You may receive non-public information in connection with your use of the Platform that is designated as confidential or that a reasonable person would understand to be confidential ("Confidential Information"). You must:
Use Confidential Information only for the purposes of using the Platform as authorised
Not disclose Confidential Information to any third party without prior written consent
These obligations do not apply to information that: (a) is or becomes publicly available without breach of these Terms; (b) was already known to you; (c) is independently developed without reference to the Confidential Information; or (d) is required to be disclosed by law or court order.
Warranties and Disclaimers
Safer warrants that the Platform will perform materially in accordance with its documentation under normal use. Safer does not warrant that the Platform will be error-free, uninterrupted, or free from vulnerabilities, or that it will meet all of your specific requirements.
To the maximum extent permitted by law, the Platform is provided on an "as is" basis. Safer disclaims all other warranties, express or implied.
Nothing in these Terms excludes any guarantee, condition, or warranty implied by law that cannot be excluded, including under the Australian Consumer Law. To the extent permitted by law, Safer's liability for breach of any such implied term is limited to re-supplying the services or paying the cost of having them re-supplied.
AI-assisted features are provided as a decision-support tool and may, on occasion, produce inaccurate, incomplete, or unexpected outputs. They do not make autonomous financial, legal, employment, or claims decisions, and responsibility for decisions made using the Platform remains with the Customer's authorised personnel.
Where access is provided as Trial Access, the Platform is provided strictly on an "as is" and "as available" basis, and the performance warranty in the first paragraph of this section does not apply, to the maximum extent permitted by law. This does not limit any guarantee that cannot be excluded under the Australian Consumer Law.
11. Limitation of Liability
Where the Customer has entered into a Customer Agreement with Safer, the limitation of liability set out in that Customer Agreement governs the parties' liability, and this section is subject to it.
Where no Customer Agreement is in place (including where access is provided as Trial Access), Safer's total aggregate liability to you and to the Customer for all claims arising under or in connection with these Terms (whether in contract, tort, negligence, or otherwise) is limited, to the maximum extent permitted by law, to the total fees paid for access to the Platform in the 12 months preceding the event giving rise to the claim or, where no fees have been paid, to AUD $1,000.
To the maximum extent permitted by applicable law, Safer will not be liable to you for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of revenue, loss of data, or business interruption, even if advised of the possibility of such damages.
Nothing in these Terms limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be limited or excluded under Australian law.
Third-Party Services
The Platform may integrate with or link to third-party services and tools. Safer does not endorse or control these services and is not responsible for their availability, accuracy, or practices. Your use of any third-party service is subject to that service's own terms and conditions.
Safer will not be liable for any loss or damage arising from your use of, or reliance on, third-party services.
Service Availability and Maintenance
Safer will use commercially reasonable efforts to maintain Platform availability. However, the Platform may be unavailable or degraded due to:
Scheduled maintenance (Safer will provide advance notice where practicable)
Emergency maintenance or security patching
Events beyond Safer's reasonable control, including force majeure events
Agreed service levels, availability targets, and any associated service credits (where applicable) are set out in the Customer Agreement.
Modifications to the Terms
Safer may update these Terms from time to time. Where a change is material, Safer will provide reasonable notice (e.g. via the website, email, or in-platform notification) before the updated Terms take effect.
Continued use of the Platform after the effective date of updated Terms constitutes acceptance of the changes.
Governing Law and Dispute Resolution
These Terms are governed by the laws of Western Australia, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Western Australia and the federal courts of Australia.
Nothing in this section prevents either party from seeking urgent injunctive or declaratory relief from a court.
General
Entire Agreement: These Terms, together with the Customer Agreement and any applicable order form, govern your access to and use of the Platform. Where the Customer has entered into a Customer Agreement with Safer, that agreement prevails over these Terms to the extent of any inconsistency.
Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Waiver: Failure by Safer to enforce any provision of these Terms does not constitute a waiver of the right to enforce it in the future.
Assignment: You may not assign or transfer your rights under these Terms. Safer may assign these Terms in connection with a merger, acquisition, or sale of substantially all of its assets.
Force Majeure: Neither party will be liable for delay or failure to perform obligations due to events beyond its reasonable control, including natural disasters, pandemics, government actions, or telecommunications failures.
Contact Us
For questions about these Terms, or to exercise any rights under them, please contact:
Safer.app Pty Ltd
Email: hello@safer.app